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Kailo Return Policy
The Kailo Pain Patch
Kailo is far more than just a business for us. It’s about creating pain-free lives. Kailo has already changed thousands of lives. If you think Kailo will work for you or a family member, try it out risk-free. We offer a no-hassle, 100% money-back guarantee on your purchase of an original Kailo patch. If you feel the Kailo isn’t working for you within 90 days, we’ll gladly take it back even if you have opened and used it. In fact, we want you to do just that! We also hope you will get help in finding placement for your pain from our friendly customer service agents or even experience a 20 minute complimentary concierge appointment over zoom with a placement specialist.
We offer the same 90 day return policy if you are giving the Kailo as a gift. Please provide the gift recipient with your order number. If the gift is returned it will be refunded to the gift purchaser within 14 days of initiating the return. Gift recipients are not entitled to the refund and acknowledge that no refund will be made, except when required by law.
The Flex by Kailo
The Flex by Kailo This is a softer, smaller, more flexible patch that is great for smaller, curvier areas of the body. We are excited for you to try it. The softer material does make the Flex less durable than the original Kailo. There is a 30-day, risk-free, money-back guarantee on the Flex.
10 Pack of Adhesive
If you liked the adhesives you received with every Kailo Patch you purchase, you can purchase a 10 - pack of replacement adhesives. The 10 pack can also be returned within 90 days for a refund if the package is unused and unopened.
KT-Tape
Our tape is a good alternative to our adhesives or it can be used in conjunction with our adhesives to reinforce the connection to your skin. Our KT-tape can also be returned within 90 days for a refund if the package is unused and unopened.
Subscriptions (Flex™ by Kailo, Adhesive Packs and KT-Tape)
You can save some money by ordering a subscription to any of these three products: The Flex™, Adhesive 10 pack, and KT-Tape. Subscriptions are not eligible for the 90 day money back guarantee, but you can cancel your subscription of any product at any time before you receive the shipping notification.
Our website offers some very deep discounts on Kailo and we are happy to offer you free shipping on your product purchase over $50 and free shipping on subscriptions as well. However, the purchaser bears all return shipping costs to Kailo.
Before returning your Kailo, we would love a chance to make sure you’ve found the correct placement. Over 90% of our customers have found an increase in comfort using Kailo. Our goal is to help everyone get relief. To receive placement support, please contact us at support@gokailo.com.
If our agents are unable to help you find relief, the Customer Service agent will progress to the return process for the purchaser.
Please be advised that full refunds are issued only when all the product, including any free product you earned through your purchase, is returned. Partial returns will result in partial refunds.
Customer Service is open from 9:00 am to 5:00 pm MST, M-F. Response times on Customer Service tickets are typically 1-2 business days.
Customers can track orders by searching the tracking number provided in the shipping confirmation email.
Customers can cancel orders by contacting support@gokailo.com.
International Shipments: Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.