How Kailo Works | The Science Behind the Patch

Your body runs on electrical signals.

Kailo works with those signals instead of putting anything into your body.

1Your body is electricalYour nervous system works a little like electrical wiring, sending signals to and from different parts of the body.

2Pain travels as a signalWhen you feel pain, it is because messages are travelling along that nervous system. Creating and sending those messages produces energy and electrical reactions.

3Those signals can be influencedNervous system signals can be influenced by chemicals, such as drugs, and by electric fields, such as magnets or TENS units.

How Kailo came about: the technology was first created to work as an antenna. Its effect on the sensation of pain was discovered by accident. Because of that, we theorize that Kailo influences the nervous system with electric fields.

Shop pain patches ★★★★★ Trusted by 1M+ men & women

The Kailo Technology Affects Your Body’s Natural Signals

When people who wear our patches feel a reduction in pain, it is because they have discovered a location on their body where the patch is influencing the electrical reactions that are causing the sensation of pain.

The Kailo Technology is Made of Familiar Elements

The Kailo Technology is made up of elements that are used in electronic applications. Some of them include copper, silver, and silicon. In our patches, microscopic particles of those elements are arranged in a special, patented way that is efficient at absorbing electrical energy. That act of absorption is what makes the patch work. This is the reason you may feel a warming sensation when the patch is in the right place on your body.

Will Kailo help my pain?

Kailo is not made for one kind of pain. It is a drug-free patch you place where you want comfort, and you can move it as often as you like. These are the areas people wear it most.

The most common places people wear Kailo

Back

Upper or lower, it stays put as you move.

Neck and shoulders

Soft and flexible, so it follows the curve.

Hips

Thin enough to wear under clothes.

Knees

Flexes as you bend and move.

Feet and ankles

Light enough to forget it is there.

Elbows and wrists

Bends with the joint and stays flat.

And many more. These are just the most common. People also wear Kailo on their hands, calves, thighs and anywhere else they want comfort.

Have a question before you order?

Send it to our team and a real person will get back to you. You can also email us any time at support@gokailo.com.

Returns

We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.

Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.

These are our return policy best practices:

Take all of the time offered in our return policy to allow you time to find the right placement for your patch.
Simply contacting us before the return policy window is over and getting started on the steps gives you access to a full return.
If your purchase included any “Free” patches, you must return the free patches to receive reimbursement for the paid patches.
We offer returns on gifted products. An order number will be required to process a return. Gift recipients are not entitled to the refund.
If you send products to us for a refund and you haven’t followed the return policy steps, we will not ship the products back to you.
We offer return shipping labels for domestic purchases of The Element Patch only. All other products must be returned at the customers’ expense.

RETURN POLICY STEPS

First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.

Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:

Have you seen our placement videos that give you ideas of where to place the patch for your specific pain?
CLICK HERE TO SEE THE PLACEMENT VIDEOS
Have you scheduled a 20 minute video call with our placement concierge service because sometimes it requires a demonstration to get the correct placement?
CLICK HERE TO SEE THE CONCIERGE APPOINTMENT SCHEDULE

Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.

Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.

Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.

THE FLEX PAIN PATCH

Return Policy Length: Contact Us Within 30 days
Subscriptions are not eligible for returns

What should be returned:

The Flex Pain patch
Do not return the packaging
Do not return any of the 5 free adhesives that came with the patch

THE KAILO PAIN PATCH

Return Policy Length: Contact Us Within 90 days
Subscriptions are not eligible for returns

What should be returned:

- The Kailo Pain patch
- Do not return the packaging
- Do not return any of the 3 free adhesives that came with the patch
- Do not return the felt protective pocket

KAILO ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

What should be returned:

- As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

EXTRA STRENGTH ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

What should be returned:

- As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

FLEX ADHESIVE 5-PACKS

Return Policy Length: Contact Us Within 30 Days
Subscriptions are not eligible for returns

What should be returned:

As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

KT-TAPE ADHESIVES

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

What should be returned:

- Any package of KT-tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

KAILO COHESIVE BANDAGE

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

What should be returned:

- Any package of Kailo Cohesive tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

THE KAILO ARMBAND

Return/Exchange Policy Length: Contact Us Within 30 days

What should be returned:

The Kailo Armband
Do not return the packaging
We offer one size exchange for the Armband if needed

NEED ASSISTANCE?

Please email us at the link below and include your name and order number for questions about a previous purchase.

SHOP KAILO 2.0

SHOP KAILO

SHOP ACCESSORIES

SHOP ALL PRODUCTS

4th of July Kailo & Flex Bundle Deals On Now

(Savings automatically added. SHOP HERE >)

FOR PHONE ORDERS CALL 1(844) 908-1322

Open Mon to Fri 11:00am to 3:00pm Mountain Time - Closed on Holidays

how does the kailo work?

Your body runs on electrical signals.

The Science Behind Kailo

Reusable, and wearable anywhere on the body

What Kailo is made of

Drug free. No mess. No smell.

Will Kailo help my pain?