FAQ


Is Kailo a patch?

Kailo is an innovative, non-transdermal technology that looks and acts like a patch. Kailo can be placed directly on the skin, or over lightweight clothing or placement accessories. Kailo does not have to touch the skin to be effective.

How do these things work?

Kailo is made with a patented technology that is being developed for use in high-tech applications like antennas, signal transmission, bio-identification, and energy storage. The effectiveness of Kailo on the human body was sort of a happy accident. Kailo boosts the natural signals of the body and helps the brain communicate with disrupted areas more effectively. Learn more at ncaplicensing.com

Do you plug them in? Is there a battery?

Kailo does not have a battery and it doesn’t plug in. Kailo’s billions of tiny capacitors react to the electrical charges in your body, enhancing and propagating your body’s natural communication signals

Do the patches ever "wear out?"

Kailo is very durable. Treated properly, Kailo may last for years before needing replacement. Kailo is a great value. No other pain relief on the market offers so much potential for a one-time purchase.

How long can I wear Kailo?

You can wear Kailo all day every day if desired.

Can my Kailo get wet?

Yes. Each Kailo is formed on a waterproof polyester substrate and is covered with a dielectric coating. They have been tested for water-resistance and full submersion. After use in water, simply dab it with a clean, dry towel and allow it to air dry.

Are the people in your testimonials real customers?

100% Absolutely. In addition, the few testimonials you read on the site are only scratching the surface. We have thousands of cases of people using our technology to improve their lives. Our team uses them every day as a matter of practicality. Kailo is a genuinely game-changing technology. Order yours today.

Will Kailo help my specific condition?

Kailo has proven to be very universally capable. Please contact us at support@gokailo.com to learn what experiences we have had with specific conditions.

Is there a way that I can try a Kailo before I buy it?

If you live in Utah near our offices, we welcome "drop in visits" any time between 9am and 5 pm. Otherwise, we offer you the confidence of a money-back guarantee. Give Kailo a try, contact us for help with placement if you need it, and return it if you find that it doesn’t work for you.

What if Kailo doesn’t work for me?

Kailo is far more than just a business for us, it's changed thousands of lives already. We offer a no-hassle, 100% money-back guarantee. If you feel Kailo isn't working for you within 14 days,​ we'll gladly take it back. Over 87% of our customers have found an increase in comfort. We may be able to help you make adjustments to how you use Kailo in order to find success.

Does the bumpy or smooth side of the Kailo go toward the skin?

Either side will work the same. However, if you are using the Kailo adhesives, we find that the Kailo adhesives stick better to the smooth side of the Kailo.

Where are you guys located?

We're based in the heart of Silicon Slopes, Utah. Kailo is designed, engineered, and manufactured in Utah — the birthplace of television, artificial heart, electric traffic lights, and Frisbee. We're proud to be part of the innovative, hard-working, and kind culture of the Beehive State.

Do you ship internationally?

Yes! We love sharing Kailo with the world. We have shipped to 103 countries.

What is the best way to contact Kailo?

Please email us at support@gokailo.com for the quickest response. If you are contacting us about an order, please include your name as it appears on your order.

How do I return a Kailo?

Please contact us at support@gokailo.com so that we can help you with your return.

Why does tracking show that my international order has been in the same place for several days?

Packages sent outside the United States have to clear customs in the destination country. This process could take days or weeks. Tracking will show the last U.S. city where your order was scanned before leaving the country. After that, tracking will not update until the package has cleared customs. Customs fees and duties may be required in order to obtain your order. If you believe that your order has cleared customs and has not yet been delivered, please check with your local post office to see if the package is being held there. Customs and duties are the responsibility of the buyer. We have no control over how long it takes for international orders to arrive. Please note that many international orders will be routed through a country other than that of its final destination. This is normal and is done to ensure a more secure delivery internationally.

How do I clean my Kailo?

You can use warm water and soap. If there is adhesive residue from medical tape you can use Goo gone, but wash it gently afterwards. Do not use caustic or cleaners or rubbing alcohol as they can deteriorate Kailo over time.

Can you wear more than one Kailo at a time?

Kailo works hyper locally so it can only focus on one area of pain at a time.  You can however wear more than one Kailo at a time. There is some evidence that more than two at a time minimizes the effectiveness.

Can you wear Kailo if you are pregnant?

Kailo is an innovative, non-transdermal technology that looks and acts like a pain patch. Kailo boosts the natural signals of the body and helps the brain communicate with disrupted areas more effectively. Learn more at ncaplicensing.com. If you are using while being pregnant we suggest consulting with your doctor before use.

Can you wear Kailo if you have a pacemaker?

Kailo is an innovative, non-transdermal technology that looks and acts like a pain patch. Kailo boosts the natural signals of the body and helps the brain communicate with disrupted areas more effectively. Learn more at ncaplicensing.com. If you are using with a pacemaker we suggest discussing with your doctor how Kailo works and consulting with them to determine proper use. 

Do you have an affiliate program?

We do have an affiliate program. This is how it works. You select a coupon code that is unique to you. You offer that coupon code to your audience. When they order on GoKailo.com and use your coupon code, they will receive 20% off of their entire order. On the 15th of each month we will run a search on your coupon code and pay you 20% of the discounted value of all the orders placed using your code in the previous month. That amount will be placed in your PayPal account. Email us at support@gokailo.com for more information

How do I apply the adhesive?

Place the Kailo rough side down on a flat surface.  The smooth side should be up. Then place the adhesive down on the smooth side of the Kailo with the letter side touching the Kailo.  The blank side of the adhesive should be up. Make sure the two pieces are directly on top of each other. Lift half of the adhesive and pull off the paper starting in the middle, as you are doing this flatten the adhesive side down onto the smooth side of the Kailo patch.  Repeat this step with the other half of the paper. Now your adhesive should be attached to your Kailo. Left on top is the clear plastic cover. You may want to keep this part so you have something to cover the adhesive with when it's not in use. That is the side you will attach to the spot on your body that you found relief. Also see a video of how to apply the adhesive at gokailo.com/learn

How do I remove the adhesive?

Please refer to the video on gokailo.com/learn page. Peel up one corner of the adhesive from your Kailo patch. Then pull the adhesive away from the Kailo at a low angle almost parallel to the Kailo. (Note: you are not pulling the adhesive over the top of the Kailo, but rather away from the Kailo) The adhesive will stretch, but it will also begin peeling off and will come off clean and leave no residue.

Which side of the Kailo do I put against my skin?

You can place either side against your skin. The differences in the textures on the Kailo is a product of the manufacturing, not a product of function. We generally like to put the adhesive on the smooth side. So, the smooth side ends up against the skin most of the time.