FREQUENTLY ASKED QUESTIONS
Have questions? We have all the answers.
How does the Kailo work?
The inventors that created the tech that powers Kailo theorize that it works as follows: Kailo technology is a uniquely organized sheet of capacitors. Capacitors are electrical components used by radios and computers to manage and transmit data. Kailo capacitors assist the axons of your nervous system by absorbing electrical noise which allows the clear transmission of the natural electrical signals of your body. That description of how Kailo works is based on our knowledge of how the Kailo technology functions as an antenna and on how we see it work to reduce people’s pain. We know that here is much more to learn.
Do you plug them in? Is there a battery
Kailo does not have a battery and it doesn’t plug in. The inventors of the Kailo technology and the medical practitioners that conducted our clinical trial theorize that the many billions of capacitors in the Kailo technology assist the axons of your nervous system by absorbing electrical noise. Electrical noise limits the effectiveness of the natural signals traveling through your body. The elimination of electrical noise assists your body to communicate clearly using its own energy.
How do I use the adhesive with my Kailo and which side goes towards my skin?
If you are using the Kailo Original, you can put the adhesive on either side. However, we find that the Kailo adhesives stick better and are easier to remove from the smooth side of the Kailo. So, the smooth side will be against your skin. If you are using the Kailo Flex, please put the adhesive on the white side. The white side will then be against your skin.
Can you wear more than one Kailo at a time?
Kailo works locally so it can only focus on one area of pain at a time, however, you can wear more than one Kailo at a time. Almost everyone can wear 2 and many people can wear 3. We have had a few customers that wear more. There is however a definite threshold that varies from person to person, where adding one more Kailo decreases the effectiveness of the others. The best bet is to add one at a time, find a good placement and then as you add each additional one, evaluate if the first ones placed have decreased in their effectiveness at all.
Is the Kailo a patch?
Kailo is an innovative, non-transdermal technology that looks and acts like a pain patch.
What is the Flex™ made of?
The Flex™ is made out of a material called Tyvek. Tyvek® may resemble paper, but its performance is anything but paper-like. Tyvek® is a 100% synthetic material made from high-density spun-bound polyethylene fibers. It is lightweight, durable, and breathable, yet resistant to water, abrasion, bacterial penetration, and aging. Tyvek is also recyclable and is an inert product. If it does end up in a landfill for some reason, it will not leach chemicals into groundwater.
Is the Flex™ waterproof?
Yes, you may shower with your Flex™ on. Always be aware that the adhesive may become loose when it gets wet, however.
When is it time to get a new Flex™?
The Flex™ will work for you as long as the gold pattern on the one side is still there. That gold is the slurry with the capacitors in it. Your Kailo Flex an get wrinkled and crinkled but if the slurry is still there, it can still relieve your pain.
What if Kailo doesn't work for me?
Kailo is far more than just a business for us, it’s changed thousands of lives already. We offer a no-hassle, 100% money-back guarantee. If you feel your Kailo Original* isn’t working for you within 90 days, we’ll gladly take it back. If your Flex pain patch isn't working for you within 30 days, we'll gladly take it back. Before returning your Kailo Original* or your Flex, we would love a chance to make sure you’ve found the correct placement. Over 90% of our customers have found an increase in comfort. Our goal is to help everyone get relief. Please contact us at email@example.com. For specifics on our return policy, please click here.
Will the Kailo pain patch help with menstrual cramps?
Most women experience menstrual cramps at some time during their life— and for many, the pain is excruciating. Painful periods can disrupt life, force you to miss work, lose sleep, and say no to opportunities to enjoy friends, family, and activities. Women report they have experienced the best pain relief for cramps possible — without narcotics.
Can you wear a Kailo if you are pregnant?
We do not recommend that individuals who are pregnant use Kailo products.
Can the Kailo patch help with back pain?
The short answer is YES! You can finally experience the pain relief you’ve been searching for. The Kailo pain patch is designed to work with your body’s natural electrical system to turn down your pain receptors so you can feel good again and smile at life. You won’t believe the backpain relief you can find with Kailo pain patches — until you experience the pain relief yourself. Our customers report that Kailo is the best reliever for back pain. Learn more here.
Where is Kailo located?
We’re based in the heart of Silicon Slopes, Utah. Kailo is designed, engineered, and manufactured in Utah — the birthplace of television, the artificial heart, electric traffic lights, and Frisbee. We’re proud to be part of the innovative, hard-working, and kind culture of the Beehive State.
Do you ship internationally?
Yes! We love sharing Kailo with the world. We have shipped to 103 countries.
What is the best way to contact Kailo?
How do I clean my Kailo?
You can use warm water and soap. If there is adhesive residue from medical tape, you can use Goo Gone, but wash it gently afterwards. Do not use caustic cleaners or rubbing alcohol as they can deteriorate Kailo over time
How do you remove the adhesive from the Flex™ Pain Patch?
The adhesive for the Flex™ has been designed with a notch in one corner. This is to aid in removing it from the Flex patch. To remove the adhesive hold your Flex patch in the corner that the adhesive does not cover and roll the adhesive down and away from that corner.
My Flex™ Pain Patch is all wrinkled. Will it still work?
Yes! The Flex™ patch will become wrinkled over time. This may seem concerning but be assured that your patch will still work. The more you use the Flex™, the more flexible it will become.
What is the return policy of the Flex™ Pain Patch?
The Flex™ can be returned within 30 days for a refund.
Do you have to remove the white back from the Flex™ in order to use it?
No. There is nothing that needs to be removed from the Flex™. You should apply the Flex adhesive to the white side of the patch.
Kailo Testimonial Interviews
Learn how Kailo relieved chronic pain for these customers
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What's inside Kailo?
Let’s take a look inside Kailo’s innovative, licensed technology. It was invented as a leading-edge antenna technology and in a EUREKA! moment was discovered to also help relieve pain. So what's inside a Kailo? What makes it work?