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100% Natural Pain Relief
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(automatically applies at checkout. Excl. Element & Subscriptions)

We’re so Glad you’re here

Welcome To The Kailo Family!

Congratulations, you have purchased one of our wonderful pain relief patches. Let’s make sure you get the most out of your purchase.

Read More

All of our patches use the same technology embedded in the golden pattern on each patch. We call it the “slurry.” There are some differences among our patches.

Choose your patch below to see instructions.

What's In the Flex Pain Patch Envelope

1 Reusable Flex™

Use 24/7 for up to 30 days with proper care.

5 Free Double Sided Adhesives

Retains adhesiveness for multiple reapplications to the skin.

30-day, Money-back Guarantee

If you're not happy with the Flex™, return it for a 100% refund.

Talk To A Placement Specialist

Schedule a free 20 minute video call to get the most relief from your patches.

Now What?

Here are step by step instructions on how to use your Flex patch.

Placement

1
1st Step
The best place to put your patch is along the nerve pathway that connects your pain to your brain. You can find this pathway on a nerve map (dermatome map).

Here's how to use the map:
  • Locate the nerve pathway: The map uses different colors, letters, and numbers to show these pathways.
  • Identify the spinal connection: The letter and number tell you which vertebra on your spine the nerve pathway goes through.
  • Choose your spot: You can place the patch anywhere along this pathway, from the area of your pain all the way to the corresponding spot on your spine.For instance, if you have knee pain, the map will show you the nerve paths from your knee. Placing the patch anywhere along these paths—whether near your knee or on your spine at the indicated vertebra—can help relieve the pain.
    • 2
    2nd Step
    Rate your pain from 1 to 10. Hold the patch on a good spot along the nerve line.(See step 1) You might feel warmth, tingling, or coolness, or your pain might simply lessen. If your pain doesn't change, move the patch further up the nerve line toward your brain. Give each new spot 3-5 minutes to work.
    3
    3rd Step
    If you have trouble finding the right placement email us at support@gokailo.com and one of our trained customer service agents can help you. You can also sign up for a 15 minute complimentary zoom call with one of our placement specialists here: Click Here

    How To Use Your Flex

    Applying the Adhesive

    Wearing Your Flex Patch

    Removing the Adhesive

    What's In the Kailo Pain Patch Box

    1 Reusable Kailo™

    Use 24/7 for up to 365 days with proper care.

    3 Free Adhesives & Soft Carry Case

    Retains adhesiveness for multiple reapplications to the skin.

    90-day, Money-Back Guarantee

    If you're not happy with the Kailo™, return it for a 100% refund.

    Talk To A Placement Specialist

    Schedule a free 20 minute video call to get the most relief from your patches.

    Now What?

    Here are step by step instructions on how to use your Kailo patch.

    Placement

    1
    1st Step
    The best place to put your patch is along the nerve pathway that connects your pain to your brain. You can find this pathway on a nerve map (dermatome map).

    Here's how to use the map:
  • Locate the nerve pathway: The map uses different colors, letters, and numbers to show these pathways.
  • Identify the spinal connection: The letter and number tell you which vertebra on your spine the nerve pathway goes through.
  • Choose your spot: You can place the patch anywhere along this pathway, from the area of your pain all the way to the corresponding spot on your spine.For instance, if you have knee pain, the map will show you the nerve paths from your knee. Placing the patch anywhere along these paths—whether near your knee or on your spine at the indicated vertebra—can help relieve the pain.
    • 2
    2nd Step
    Rate your pain from 1 to 10. Hold the patch on a good spot along the nerve line.(See step 1) You might feel warmth, tingling, or coolness, or your pain might simply lessen. If your pain doesn't change, move the patch further up the nerve line toward your brain. Give each new spot 3-5 minutes to work.
    3
    3rd Step
    If you have trouble finding the right placement email us at support@gokailo.com and one of our trained customer service agents can help you. You can also sign up for a 15 minute complimentary zoom call with one of our placement specialists here: Click Here

    How To Use Your Kailo

    Applying the Adhesive

    Wearing Your Kailo Patch

    Removing the Adhesive

    What's In the Element Pain Patch Box

    1 Reusable Element™

    Use 24/7 for a lifetime.

    10 Free Adhesives & Leather Pocket

    Retains adhesiveness for multiple reapplications to the skin.

    KT Tape

    1 roll of Kailo KT tape (includes 30 adhesive strips).

    Lifetime Warranty Card

    A use anywhere pain patch guaranteed to last a lifetime.

    Now What?

    Here are step by step instructions on how to use your Element patch

    Placement

    1
    1st Step
    The best place to put your patch is along the nerve pathway that connects your pain to your brain. You can find this pathway on a nerve map (dermatome map).

    Here's how to use the map:
  • Locate the nerve pathway: The map uses different colors, letters, and numbers to show these pathways.
  • Identify the spinal connection: The letter and number tell you which vertebra on your spine the nerve pathway goes through.
  • Choose your spot: You can place the patch anywhere along this pathway, from the area of your pain all the way to the corresponding spot on your spine.For instance, if you have knee pain, the map will show you the nerve paths from your knee. Placing the patch anywhere along these paths—whether near your knee or on your spine at the indicated vertebra—can help relieve the pain.
    • 2
    2nd Step
    Rate your pain from 1 to 10. Hold the patch on a good spot along the nerve line.(See step 1) You might feel warmth, tingling, or coolness, or your pain might simply lessen. If your pain doesn't change, move the patch further up the nerve line toward your brain. Give each new spot 3-5 minutes to work.
    3
    3rd Step
    If you have trouble finding the right placement email us at support@gokailo.com and one of our trained customer service agents can help you. You can also sign up for a 15 minute complimentary zoom call with one of our placement specialists here: Click Here

    How To Use Your Element

    Applying the Adhesive

    Wearing Your Kailo Patch

    Removing the Adhesive

    Need help finding the right spot?

    Your relief from pain is our goal.

    Schedule a free 20 minute video call to get the most relief from your patches.

    SCHEDULE ZOOM CALL

    Shop Adhesives & Accessories

    Choose Your Patch

    The Same Technology, Three Different Lifespans.

    The Flex

    Flexible Relief That Lasts Up To a Month
    Learn More
    Buy Now

    $34.99 – $49 ea

    • Up to 30 Days of 24/7 Use
    • 30-Day Money-Back Guarantee
    Get Flex

    The Kailo

    Durable Relief That Lasts a Year
    Learn More
    Buy Now

    $79 – $119 ea

    • 1 Year of 24/7 Use
    • 90-Day Money-Back Guarantee
    Get Kailo

    The Element

    Best Value for Relief That Lasts a Lifetime.

    Learn More
    Buy Now

    $249 ea

    • Guaranteed to last a lifetime
    • Lifetime Warranty Card
    Get Element

    Turn Off Pain.

    Get 15% off your first Kailo order! 

    Join our email list for exclusive discounts, pain management tips, & product notifications.

    RETURN POLICY

    TRUST KAILO

    Returns

    We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.

    Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.

     

    These are our return policy best practices:

    • Take all of the time offered in our return policy to allow you time to find the right placement for your patch.
    • Simply contacting us before the return policy window is over and getting started on the steps gives you access to a full return.
    • If your purchase included any “Free” patches, you must return the free patches to receive reimbursement for the paid patches.
    • We offer returns on gifted products. An order number will be required to process a return. Gift recipients are not entitled to the refund.
    • If you send products to us for a refund and you haven’t followed the return policy steps, we will not ship the products back to you.
    • We offer return shipping labels for domestic purchases of The Element Patch only. All other products must be returned at the customers’ expense.

       

    RETURN POLICY STEPS

    First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.

    Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:

    1. Have you seen our placement videos that give you ideas of where to place the patch for your specific pain?
      CLICK HERE TO SEE THE PLACEMENT VIDEOS
    2. Have you scheduled a 20 minute video call with our placement concierge service because sometimes it requires a demonstration to get the correct placement?
      CLICK HERE TO SEE THE CONCIERGE APPOINTMENT SCHEDULE

    Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.

     

    Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.

     

    Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.

     

     

    THE FLEX PAIN PATCH

    Return Policy Length: Contact Us Within 30 days
    Subscriptions are not eligible for returns

     

    What should be returned:

    • The Flex Pain patch
    • Do not return the packaging
    • Do not return any of the 5 free adhesives that came with the patch

     

    THE KAILO PAIN PATCH

    Return Policy Length: Contact Us Within 90 days
    Subscriptions are not eligible for returns

     

    What should be returned:

      • The Kailo Pain patch
      • Do not return the packaging
      • Do not return any of the 3 free adhesives that came with the patch
      • Do not return the felt protective pocket

     

    KAILO ADHESIVE 10-PACKS

    Return Policy Length: Contact Us Within 90 Days
    Subscriptions are not eligible for returns

     

    What should be returned:

      • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

     

    EXTRA STRENGTH ADHESIVE 10-PACKS

    Return Policy Length: Contact Us Within 90 Days
    Subscriptions are not eligible for returns

     

    What should be returned:

      • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

     

    FLEX ADHESIVE 5-PACKS

    Return Policy Length: Contact Us Within 30 Days
    Subscriptions are not eligible for returns

     

    What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

     

    KT-TAPE ADHESIVES

    Return Policy Length: Contact Us Within 90 Days
    Subscriptions are not eligible for returns

     

    What should be returned:

      • Any package of KT-tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

     

    KAILO COHESIVE BANDAGE

    Return Policy Length: Contact Us Within 90 Days
    Subscriptions are not eligible for returns

     

    What should be returned:

      • Any package of Kailo Cohesive tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

     

    THE KAILO ARMBAND

    Return/Exchange Policy Length: Contact Us Within 30 days

     

    What should be returned:

    • The Kailo Armband
    • Do not return the packaging
    • We offer one size exchange for the Armband if needed

     

    NEED ASSISTANCE?

    Please email us at the link below and include your name and order number for questions about a previous purchase.

    support@gokailo.com

    GET IN TOUCH

    Kailo is far more than just a business for us. If you need to reach us for any reason, please email support@gokailo.com. A live agent can answer questions about our company, our products, placement help for your specific pain, and order-and-return information.

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