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how to use your Kailo pain relief patch

Follow The Steps Below To "Activate" Your Kailo Pain Patch

Correct placement of the patch on your body is essential for successful pain relief. Watch the video below for guidance.

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follow these steps for pain relief

Increase your chances of finding significant pain relief using our patches when you follow these steps. These instructions work for The Flex, The Kailo, or The Element. 

Your discovery of relief using our patches increases when you are calm, relaxed, and not influenced by alcohol or painkillers.

How To Place Your Patch

  • Step 1: Find someone to help you try the patch. Because placement is so important, and because it is hard to reach many places on your own body, having an extra pair of hands will be very useful.
  • Step 2: Give your pain a number. This sounds silly except to those who have experience with pain. Before you use the pain patch, write down a number from 0 to 10 that describes your pain. 0 = “no pain”; 10 = “I can’t think of anything else but the pain.” Recording a number will help you find confidence in how much the patch is helping to reduce your pain later on.
  • Step 3: Give the pain patch to your helper. Do not put an adhesive on the pain patch yet.
  • Step 4: Your helper should start by placing the pain patch on the location of your pain. Placement directly on the skin is recommended. Focus your concentration on your pain. After placement you should experience one of the following:

    1. Immediate, complete pain relief (You’re all set. Put an adhesive on the patch and put it in the original location);

    2.     Partial pain relief (Go to Step 5);

    3. No pain relief but one or more of the following sensations: warmth at the site of the patch, tingling in your nerves, or slight light-headedness (Go to Step 6);

    4. No pain relief and no sensations (Go to Step 7).
  • Step 5 - Partial Pain Relief: You may be feeling some pain relief and be grateful for it. However, it is possible that you can experience even more relief. Record a second pain number from 0 to 10 at this point. Next, leave the patch in its original location for about 10 minutes. Think of your pain number for a third time. If it has gotten even better in those 10 minutes, give the patch more time until the number doesn’t change. If, after another 10 minutes, your pain number is the same, experiment with different patch locations for 5-10 minutes at a time for each location. A different patch location might be a different orientation (vertical instead of horizontal). Or, it might be slightly moved away from the pain. We recommend that when you are moving the patch for better placement, move it along the nervous system pathway from your pain in the direction of your brain. Make very gradual location adjustments. When you feel like you’ve found a great patch location for pain relief, remember that spot, put an adhesive on the patch, and stick the patch back in place.
  • Step 6 - No Relief, Only Sensations: If you are feeling warmth, tingling, or light-headedness, that is a good sign. Wait 10 minutes with the patch in its original location. Record a pain number 0 - 10. If, after 10 minutes, your pain number is the same or not much better, begin experimenting with different patch locations for 1 to 2 minutes at a time for each location. A different patch location might be a different orientation (vertical instead of horizontal). Or, it might be slightly moved away from the pain. We recommend that when you are moving the patch for better placement, move it along the nervous system pathway from your pain in the direction of your brain. Make very gradual location adjustments. When you feel like you’ve found a great patch location for pain relief, remember that spot, put an adhesive on the patch, and stick the patch back in place.
  • Step 7 - No Relief, No Sensations: Don’t worry. This happens to a lot of people who later find correct placement. At this point you need to begin experimenting with different patch locations for 1 to 2 minutes at a time for each location. A different patch location might be a different orientation (vertical instead of horizontal). A different patch location might also be placing it at the site of an injury that caused the pain, not where the pain is being felt. Or, a different patch location might be slightly moved away from the pain or injury location. We recommend that when you are moving the patch for better placement, move it along the nervous system pathway from your pain or injury in the direction of your brain. Make very gradual location adjustments. When you feel like you’ve found a great patch location for pain relief, remember that spot, put an adhesive on the patch, and stick the patch back in place.
  • NO SUCCESS YET? FOLLOW THESE ADDITIONAL STEPS

    CONTACT OUR CUSTOMER SERVICE: We want to help relieve your pain. Send us a message at support@gokailo.com or chat with us from our website’s FRONT PAGE

    SCHEDULE A VIDEO CONFERENCE CALL: We offer a free video call to demonstrate good placement for your body. Click HERE to find availability

The following video offers placement suggestions for the Kailo™, Flex™, and Element™

Once you have found the ideal location to block your pain with your Kailo patch, you’ll want to attach an adhesive.

Once you have found the ideal location to block your pain with your Kailo patch, you’ll want to attach an adhesive.

Our silicone adhesives:

  • Are soft on the skin
  • Don’t pull out the hair
  • Will re-stick multiple times depending on both skin and environmental factors

Each Kailo bundle comes with a number of adhesives that you can quickly apply to the back of your Kailo for easy application.

Here are the step-by-step instructions to use our adhesives:

  • Align the adhesive (print side down) with the back of your Kailo patch.
  • Holding one end down, remove half of the adhesive backing as you adhere it to the Kailo patch.
  • Peel the second half of the adhesive backing and finish applying it to Kailo.
  • Now, you can store your Kailo for future use since the outside is not yet sticky.
  • When you are ready to use your pain patch, peel off the clear adhesive backing from Kailo and apply it to your body!

Kailo, with our adhesive backing, can be removed and reapplied to your skin multiple times (depending on both skin and environmental factors) before losing its stickiness. Plus, it can be washed gently with soap and water to renew its adhesive properties. If washing no longer restores the stickiness, simply peel the old adhesive off Kailo and place a new adhesive strip on your patch following the above instructions. A small percentage of customers have reported allergic reactions to our silicon-based adhesive.

How to Use the Kailo Armband

How to Use the Kailo Cohesive Bandage

Need help finding the right spot?

Your relief from pain is our goal.

Schedule a free 20 minute video call to get the most relief from your patches.

SCHEDULE ZOOM CALL

Need More Help? Contact us

Email

Please email us at the link below and include your name and order number for questions about a previous purchase. support@gokailo.com

Chat

If you have a question that can’t wait, please click the chat bubble at the bottom left hand side of the screen for a live chat agent to get instant answers to your questions.

Concierge

As a Kailo customer, we want to give you the best assistance possible. Please try our concierge service for the best placement advice.
Concierge service

Choose Your Patch

The Same Technology, Three Different Lifespans.

The Flex

Flexible Relief That Lasts Up To a Month
Learn More
Buy Now

$34.99 – $49 ea

  • Up to 30 Days of 24/7 Use
  • 30-Day Money-Back Guarantee
Get Flex

The Kailo

Durable Relief That Lasts a Year
Learn More
Buy Now

$79 – $119 ea

  • 1 Year of 24/7 Use
  • 90-Day Money-Back Guarantee
Get Kailo

The Element

Best Value for Relief That Lasts a Lifetime.

Learn More
Buy Now

$249 ea

  • Guaranteed to last a lifetime
  • Lifetime Warranty Card
Get Element
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Copyright © 2023 Kailo Labs LLC. All rights reserved. Kailo™, The K™ Emblem, and The Future of Pain Relief™ are trademarks of Kailo Labs LLC. Kailo is protected by U.S. Patents. Kailo licenses technology from nCAP technologies.

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RETURN POLICY

TRUST KAILO

Returns

We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.

Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.

 

These are our return policy best practices:

  • Take all of the time offered in our return policy to allow you time to find the right placement for your patch.
  • Simply contacting us before the return policy window is over and getting started on the steps gives you access to a full return.
  • If your purchase included any “Free” patches, you must return the free patches to receive reimbursement for the paid patches.
  • We offer returns on gifted products. An order number will be required to process a return. Gift recipients are not entitled to the refund.
  • If you send products to us for a refund and you haven’t followed the return policy steps, we will not ship the products back to you.
  • We offer return shipping labels for domestic purchases of The Element Patch only. All other products must be returned at the customers’ expense.

     

RETURN POLICY STEPS

First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.

Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:

  1. Have you seen our placement videos that give you ideas of where to place the patch for your specific pain?
    CLICK HERE TO SEE THE PLACEMENT VIDEOS
  2. Have you scheduled a 20 minute video call with our placement concierge service because sometimes it requires a demonstration to get the correct placement?
    CLICK HERE TO SEE THE CONCIERGE APPOINTMENT SCHEDULE

Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.

 

Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.

 

Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.

 

 

THE FLEX PAIN PATCH

Return Policy Length: Contact Us Within 30 days
Subscriptions are not eligible for returns

 

What should be returned:

  • The Flex Pain patch
  • Do not return the packaging
  • Do not return any of the 5 free adhesives that came with the patch

 

THE KAILO PAIN PATCH

Return Policy Length: Contact Us Within 90 days
Subscriptions are not eligible for returns

 

What should be returned:

    • The Kailo Pain patch
    • Do not return the packaging
    • Do not return any of the 3 free adhesives that came with the patch
    • Do not return the felt protective pocket

 

KAILO ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

EXTRA STRENGTH ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

FLEX ADHESIVE 5-PACKS

Return Policy Length: Contact Us Within 30 Days
Subscriptions are not eligible for returns

 

What should be returned:

  • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

KT-TAPE ADHESIVES

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of KT-tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

KAILO COHESIVE BANDAGE

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of Kailo Cohesive tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

THE KAILO ARMBAND

Return/Exchange Policy Length: Contact Us Within 30 days

 

What should be returned:

  • The Kailo Armband
  • Do not return the packaging
  • We offer one size exchange for the Armband if needed

 

NEED ASSISTANCE?

Please email us at the link below and include your name and order number for questions about a previous purchase.

support@gokailo.com

GET IN TOUCH

Kailo is far more than just a business for us. If you need to reach us for any reason, please email support@gokailo.com. A live agent can answer questions about our company, our products, placement help for your specific pain, and order-and-return information.

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