The Truth About Kailo FDA Registered Status & Where We’re Headed

A Company Update from Stu

Stuart Fetzer is the CEO of Pain Relief Technologies. He recorded a short update for customers. In about two minutes, he talks about Kailo and the FDA, why that matters, and what stays the same for you.

“Hey, it’s me, Stuart Fetzer, CEO of Pain Relief Technologies. I’ve got some exciting news to tell you.”

What “registered with the FDA” means

Stu puts it in plain words:

“You may or may not know that we as a company are registered with the FDA. That means that we let them know we’re here, we let them know about the product we’re selling, and they watch us and they make sure we’re not claiming anything that shouldn’t be claimed or doing anything that would be detrimental to humanity.”

Registered is not the same as approved. People often ask if Kailo is FDA approved. Stu answers that in the video, and we spell it out in the FAQ below.

Close to approval, without a date

Stu is clear about the next step. He is also clear that the timing is not set:

“Well, better than being registered is being approved, and we are close to that. We’ve been working very closely with the inventors of the technology… That is getting us really close to an FDA approval. So we’re excited to announce that that is coming soon.”

He also leaves room on the “when,” and so do we:

“Regardless of whether the FDA approval comes now, or shortly hereafter, or a long time from now, we are committed to continuing this process…”

You can read the published studies on our research page.

Why approval matters

Stu asks the fair question himself:

“Now one might ask, why does it matter? … But our goal is to help as many people as possible. And when [we have] the stamp of approval from the FDA, that means that it can be used in clinical settings, that more people have trust in it and therefore we can help more people.”

That is the point. More trust. More places that can use it. More people helped.

The process takes time

Stu explains why this does not happen overnight:

“Now the FDA process takes time… It takes time to have conversations with them about the mechanism of action. It takes time for them to feel like there is no concern that is undiscovered.”

In plain terms, the FDA wants to know how it works and be sure nothing has been missed. That takes a while.

“And so eight and a half years after this company was founded, we’re getting to this stage and hallelujah, I’m excited that we’re finally here.”

What stays the same

We do not know when approval will come. The commitment stays:

“…we are committed to continuing this process… to make sure that people who use the product are safe, to make sure that more and more people become aware of us, and to make sure that more and more people use the product to their satisfaction for a change in life, a change in lifestyle and greater happiness and greater joy.”

Nothing changes about how you use Kailo today. Results vary from person to person, and Kailo is not a substitute for advice from your doctor. Questions? Book a free 20-minute call or email support@gokailo.com.

Looking ahead

Stu ends on a hopeful note:

“So we’re excited for this… and we look forward to the future.”

So do we. We will share more when there is more to share.


FAQ

Is Kailo FDA approved?

No. Kailo is not FDA approved. The company is registered with the FDA and working toward approval. Stu says they are “really close,” but no date is promised. Registered means the company told the FDA it is here, and the FDA keeps an eye on what it says. Approval is a separate, higher bar.

When will approval happen?

We do not know. Stu said it could be now, soon, or a long time from now. The company is committed to the process either way.

What research is Stu pointing to?

He points to the most recent study on our research page. You can read the details and published figures there. Individual results vary.

Does this change how I use Kailo today?

No. Keep using Kailo the way you have been. If you have questions, book a free call or email support.

Still thinking it over?

You made it to the bottom. Let's make this decision easy.

If creams, pills and braces keep fading by lunch, Kailo 2.0 is built differently.

Kailo 2.0 is a drug-free patch you wear 24/7, built on a patented technology designed to work with your body's own electrical signals. That underlying technology has been through a randomized, placebo-controlled clinical trial.

90days

Lasts up to 90 days of continuous 24/7 wear. Night and day, from one patch. That works out to about $33 a month.

Kailo 2.0 is on sale right now for $99 (regular price $129). Every order includes a free 20-minute placement consultation with a specialist and a 30-day money-back guarantee, so the only thing left to find out is whether it works for you.

Most people who place it well feel something within a few minutes.

What makes the Kailo 2.0 patch different: a checklist including FDA registered, clinical study with positive outcomes, peer-reviewed study results, no drugs, no chemicals, no batteries, made in the USA Kailo Pain Relief Patch rated 4.4 out of 5 on Trustpilot, with two verified five-star customer reviews Free US shipping over $49, 30-day money-back guarantee, fast delivery from USA
1M+patches shipped
4.4Trustpilot rating
50,000+repeat customers
On sale now $129 $99 Save $30

Pay over time with Affirm, Afterpay or Klarna: as low as $18/month, or choose an interest-free plan at $25/month.

Try Kailo 2.0 Risk-Free for 30 Days →

30-day money-back guarantee · Free US shipping over $49 · Made in the USA

Financing options through Affirm, Afterpay and Klarna are subject to eligibility and each provider's terms. Customer experiences are individual and not typical or guaranteed. Kailo is not a cure and is meant to be used alongside your regular care. Individual results vary.

RETURN POLICY

TRUST KAILO

Returns

We hope you will be happy with your purchase. If for any reason you are not satisfied, we hope to make it right. Please review our return policy below, select a preferred method of contact and we’ll do our very best to accommodate your return.

Reducing pain is your first priority and it is also ours. We have designed our return policy to promote that.

 

These are our return policy best practices:

  • Take all of the time offered in our return policy to allow you time to find the right placement for your patch.
  • Simply contacting us before the return policy window is over and getting started on the steps gives you access to a full return.
  • If your purchase included any “Free” patches, you must return the free patches to receive reimbursement for the paid patches.
  • We offer returns on gifted products. An order number will be required to process a return. Gift recipients are not entitled to the refund.
  • If you send products to us for a refund and you haven’t followed the return policy steps, we will not ship the products back to you.
  • We offer return shipping labels for domestic purchases of The Element Patch only. All other products must be returned at the customers’ expense.

     

RETURN POLICY STEPS

First Step: Contact our customer service team at support@gokailo.com and let them know that you’d like to return your products.

Second Step: Our customer service team member will ask you some questions about your efforts to reduce pain using our patches. Please work with us through this process because we want to give you the best opportunity possible to eliminate your pain. They will ask you:

  1. Have you seen our placement videos that give you ideas of where to place the patch for your specific pain?
    CLICK HERE TO SEE THE PLACEMENT VIDEOS
  2. Have you scheduled a 20 minute video call with our placement concierge service because sometimes it requires a demonstration to get the correct placement?
    CLICK HERE TO SEE THE CONCIERGE APPOINTMENT SCHEDULE

Third Step: Our customer service team will send you a return authorization form. If you are returning The Element patch and live in the U.S., our customer service team will also provide you a prepaid envelope to return the product.

 

Fourth Step: Mail your product(s) to the address on the return authorization form within 2 weeks from the time we email you the return authorization form. See the detail below about return policy lengths by product and what should be returned.

 

Fifth Step: Our returns team will receive your return, compare it to what you purchased, and refund you according to what you returned. Once returned products are received, refunds are issued within 3-5 business days to the credit card that was used to make the purchase.

 

 

THE FLEX PAIN PATCH

Return Policy Length: Contact Us Within 30 days
Subscriptions are not eligible for returns

 

What should be returned:

  • The Flex Pain patch
  • Do not return the packaging
  • Do not return any of the 5 free adhesives that came with the patch

 

THE KAILO PAIN PATCH

Return Policy Length: Contact Us Within 90 days
Subscriptions are not eligible for returns

 

What should be returned:

    • The Kailo Pain patch
    • Do not return the packaging
    • Do not return any of the 3 free adhesives that came with the patch
    • Do not return the felt protective pocket

 

KAILO ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

EXTRA STRENGTH ADHESIVE 10-PACKS

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

FLEX ADHESIVE 5-PACKS

Return Policy Length: Contact Us Within 30 Days
Subscriptions are not eligible for returns

 

What should be returned:

  • As many adhesives as you have remaining. You will be refunded for Adhesives that are unused and undamaged.

 

KT-TAPE ADHESIVES

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of KT-tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

KAILO COHESIVE BANDAGE

Return Policy Length: Contact Us Within 90 Days
Subscriptions are not eligible for returns

 

What should be returned:

    • Any package of Kailo Cohesive tape that is unopened, unused, and not purchased through a subscription or part of an Element kit can be returned for a full refund.

 

THE KAILO ARMBAND

Return/Exchange Policy Length: Contact Us Within 30 days

 

What should be returned:

  • The Kailo Armband
  • Do not return the packaging
  • We offer one size exchange for the Armband if needed

 

NEED ASSISTANCE?

Please email us at the link below and include your name and order number for questions about a previous purchase.

support@gokailo.com

GET IN TOUCH

Kailo is far more than just a business for us. If you need to reach us for any reason, please email support@gokailo.com. A live agent can answer questions about our company, our products, placement help for your specific pain, and order-and-return information.

0